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26 July, 2010

You can't embarrass an overweight customer, so you kick out a regular weight one

Amazing news from the advanced United States of America where Don lives. Southwest Airlines last week kicked out a full fare paying normal weight lady (49 kg), so they could give an obese teen (14 years old) extra seat. The teenager is believed to only paid for one seat. And the staff even scolded/berated her when she inquired why she had been booted from the plane.

The woman also said that staff berated her when she asked why she had been booted from the plane. ... "We know this was awkward and we should have handled it better," Marilee McInnis (A spokeswoman for Southwest Airlines) said.

Ms McInnis said that while itís normal policy to ask for volunteers when a flight is overbooked, staff may have taken a quicker course of action to reduce embarrassment for the overweight passenger.

The morale of the story: you can't embarrass an overweight customer, so the normal weight customer has to take the suffer. Well, that is Don's advanced United States of America.

Woman booted from plane for overweight teen (26 July 2010)

Posted by Antony on 26 July 2010 6:13 PM | newstalk

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