13 March, 2009
Epson Perfection V30 scanner is back
Laurent uses scanner a lot. His old Canon scanner (parallel port) was dead time long ago, and I let him use my Canon scanner (USB port, CanoScan N670U). There is nothing wrong with my Canon scanner (as in not broken or not performing to its specification). The only problem... it was a USB (1.0) scanner. Scanning at slow speed. It was bought in late 2001.
I decided to buy Laurent a very useful present - Epson Perfection V30 scanner featuring fast USB 2.0 scanning speed. After using USB 1.0 speed (rated 12 Mbit/sec) scanner for ages, you will find the USB 2.0 speed (rated 480 Mbit/sec) is simply amazing.
Perhaps, I don't have that much to scan, but I've meant to scan a huge stack of family photos for ages, and haven't done anything about that. A fast (USB 2.0 speed) scanner is the solution.
After a few days of using, I got this message “EPSON Scan cannot be started.”:
I sent the scanner to Epson Authorised Repairer in Auburn. They requested a new control board for it, but somehow Epson did not send them the control board. By the agreement (between them), I am entitled to get a new machine as Epson failed to deliver the component on time. And I picked up the new (replaced) scanner today.
The service took a bit longer than initially quoted, but I ended up getting a new machine, I don't think I am complaining. The new scanner works perfectly, and I will now making sure that I always have the surge protector on when using it.
(Again, I really fail to understand why would a person insist on not sending the product back for repairing/replacing during the warranty period. A certain open-source extremist's laptop screen is in very bad situation, and he refuses to return his laptop for warranty repair. If I were him, I would've returned the laptop for service even if I had to pay for the repairing.)
Exactly what went wrong with the Epson scanner? I don't really know. And the technician did not really know either. They ordered a new control board for it, but Epson messed up the order. I doubt that it was due to the fact Laurent plugged in the scanner into a non-surge protected power outlet.
You might remember that back in January 2007, I bought a Brother MFC-240C all-in-one machine (scanner/fax/copier/printer). It works fine, but unfortunately, the scanning speed is only USB 1.0 (although it requires USB 2.0 connection.) That machine is currently being used as a fax machine and a back-up photocopier.
So, here's another real story of happy warranty repairing experience.
(to Don: Antony is poor.)
BTW, happy Friday The Thirteenth!
related blog entry:
Posted by Antony on 13 March 2009 11:18 PM | gadget
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