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13 March, 2009

Epson Perfection V30 scanner is back

Laurent uses scanner a lot. His old Canon scanner (parallel port) was dead time long ago, and I let him use my Canon scanner (USB port, CanoScan N670U). There is nothing wrong with my Canon scanner (as in not broken or not performing to its specification). The only problem... it was a USB (1.0) scanner. Scanning at slow speed. It was bought in late 2001.

Epson Perfection V30

I decided to buy Laurent a very useful present - Epson Perfection V30 scanner featuring fast USB 2.0 scanning speed. After using USB 1.0 speed (rated 12 Mbit/sec) scanner for ages, you will find the USB 2.0 speed (rated 480 Mbit/sec) is simply amazing.

Perhaps, I don't have that much to scan, but I've meant to scan a huge stack of family photos for ages, and haven't done anything about that. A fast (USB 2.0 speed) scanner is the solution.

After a few days of using, I got this message EPSON Scan cannot be started.:
EPSON Scan cannot be started

I sent the scanner to Epson Authorised Repairer in Auburn. They requested a new control board for it, but somehow Epson did not send them the control board. By the agreement (between them), I am entitled to get a new machine as Epson failed to deliver the component on time. And I picked up the new (replaced) scanner today.

The service took a bit longer than initially quoted, but I ended up getting a new machine, I don't think I am complaining. The new scanner works perfectly, and I will now making sure that I always have the surge protector on when using it.

(Again, I really fail to understand why would a person insist on not sending the product back for repairing/replacing during the warranty period. A certain open-source extremist's laptop screen is in very bad situation, and he refuses to return his laptop for warranty repair. If I were him, I would've returned the laptop for service even if I had to pay for the repairing.)

Exactly what went wrong with the Epson scanner? I don't really know. And the technician did not really know either. They ordered a new control board for it, but Epson messed up the order. I doubt that it was due to the fact Laurent plugged in the scanner into a non-surge protected power outlet.

You might remember that back in January 2007, I bought a Brother MFC-240C all-in-one machine (scanner/fax/copier/printer). It works fine, but unfortunately, the scanning speed is only USB 1.0 (although it requires USB 2.0 connection.) That machine is currently being used as a fax machine and a back-up photocopier.

So, here's another real story of happy warranty repairing experience.

(to Don: Antony is poor.)

BTW, happy Friday The Thirteenth!

related blog entry:
hello Brother (22 January, 2007)

Posted by Antony on 13 March 2009 11:18 PM | gadget
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comments
I don't know how many times I can say that I do not have $449 to pay HP for a replacement screen. Again, the screen is not covered under warranty.
Posted by Don_HH2K on 14 March 2009 2:32 AM.
I got my Mustek parallel port scanner in 1999 and it still works today, doing my occasional scan. Funny thing is that it was only $50
Posted by Dave (Windows 7) on 14 March 2009 6:17 AM.
My Canon scanner (CanoScan N670U) is still working very well, and it has been heavily used by Laurent for past 1.5 years.
Posted by Antony Shen on 14 March 2009 10:13 AM.
Same for me DAVE, my Mustek is a trusty old thing and cost about the same as yours in by-gone days.
Posted by Rev. Dr. Wu Yi on 14 March 2009 11:31 AM.
HP decided that XP and Vista drivers for my parallel scanner weren't a priority, so I can't really use it anymore without networking it.
Posted by Don_HH2K on 14 March 2009 11:36 AM.
HP tech support. An oxymoron if there ever was one.
Posted by Dave on 14 March 2009 10:32 PM.
Heh. Forgot the part where he calls you an "open-source extremist". That's Rick Stallman you want, not Don.
Posted by Dave on 14 March 2009 11:06 PM.
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