27 February, 2009
my alpha 350 is back
After almost one week without my α350 DSLR, I got it back today!
On Monday (23 Feb), I sent my Sony α350 Digital SLR camera camera to Sony Authorised Repairer in Chatswood. and I was told that damage to LCD screens like that is likely due to impact. In other words, if it is found to be due to user's (my) fault, I would have to pay for the repair.
I got a phone call today informing me that my α350 is ready, I can choose to pick it up myself or have it delivered to me. Since the service centre is in Chatswood which is about 15km from my place, I decided to pick it up myself to save the trouble.
Well, last Saturday (21 Feb 2009), I sort of damaged the LCD screen of the α350 myself. I am not blaming anyone else.
This is the damaged LCD screen of α350:
This is when I switch the LCD on, pretty much I can't see much of useful information:
You might recall that I bought invisibleSHIELD for the α350. At the time of getting invisibleSHIELD, I was fully aware that invisibleSHIELD is to prevent scratches, not impacts.
Under invisibleSHIELD's lifetime warranty, I am on my way of getting the invisibleSHIELD for α350 replace (as the device was set back for warranty service). As a precaution, I bought Sony LCD Protect Cover (PCK-LH3AM), a hard plastic cover for additional protection. I still recommend getting invisibleSHIELD for all your gadgets.
Photo of Sony LCD Protect Cover (PCK-LH3AM):
Initially I was told that it may take about 2 weeks as they have to order LCD part. And if it was not covered by warranty, I would have to pay for the replacement. The rough quote would be looking at AU$200, which was no that bad.
The result: I got my camera back with LCD replaced free under warranty. Five days turnaround is pretty quick in my opinion.
I will rate Sony's warranty service very good.
(For some reasons, a certain open-source extremist's laptop screen is in very bad situation, and he refuses to return his laptop for warranty repair. If I were him, I would've returned the laptop for service even if I had to pay for the repairing.)
Finally, a bit of informercial to finish this blog entry. invisibleSHIELD has all sorts of precut protective films designed for almost all sorts of gadgets you can think of, including all Apple iPods, Sony PSP, BlackBerry, T-Mobile G1 (“gPhone”), mobile phones, GPS, PDA, digital cameras and even laptops (many brands including Apple, Dell, HP, and Sony). If you have some gadgets you don't want to see scratches on them and you don't like the bulky skins or cases, invisibleSHIELD is your best friend.
Posted by Antony on 27 February 2009 11:47 PM | gadget
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