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7 June, 2008

my Aeroccino stops working

AeroccinoBad news. My Aeroccino stops functioning yesterday.

Some of you may know that I am a big coffee drinker, and I love Nestlé's Nespresso machine. (I know Rev. Dr. Wu Yi is jealous about my Nespresso machine.) Aeroccino is the included accessory for frothing milk. Since I don't drink coffee in espresso or long black (e.g. just coffee without milk), frothing milk is important for my latte.

Early last year, Laurent damaged my Aeroccino by immerse it into water. It was under original manufacturer warranty, and I had it replaced. This time, it simply stopped working.

Well, the Nespresso is no longer under original manufacturer warranty (1 year), but I bought a 5 year extended warranty (extends to 5 years) at the time when I bought the coffee machine. To put the story short, I called warranty service yesterday (Friday). And due to the cost of the machine, they said it is not worth repairing, and they will call me back with 24-48 hours. Monday is Queen's Birthday holiday, so I guess I will have to wait until mid or late next week to know what they will do with my Aeroccino.

For the meantime, I will need to buy coffee from the cafe in the corner. That is $3.80 for a large coffee.

(To Don, Antony is poor, he bought additional warranty because can't afford a new machine once the machine breaks down.)

related blog entries:
Aeroccino is back (3 May, 2007)
coffee and milk (20 January, 2007)

update (14 January, 2009):Since I bought the third party warranty for the Nespresso set, I used the credit given and upgraded to Nespresso Lattissima which has milk frothing built-in. Few months later, I bought the new Aeroccino Plus (+), please see this entry regarding the new Aeroccino Plus (+).
Please see:
presenting Aeroccino +(plus); I miss my Nespresso (14 January, 2009)
Nespresso Lattissima (17 June, 2008)

Posted by Antony on 7 June 2008 7:36 PM | coffee and food

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comments
Maybe it was the same one just dried out and sent back to you. Now it has given up completely. Do try to get it repaired on warranty. BTW, have you worked out how much each cup of coffee costs with your stupid Nespresso machine?
Posted by Rev. Dr. Wu Yi on 9 June 2008 12:23 AM.
not exactly, but it is far less than $3.80. It also depends if I used my mug or disposable paper cups. (Yes, I bought those takeaway coffee cups.)
Posted by Antony Shen on 9 June 2008 1:02 AM.
If I were you, I'd have gone with the standard 30- or 90-day warranty, and repaired it myself.
Posted by Don_HH2K on 9 June 2008 9:43 AM.
Hello, I also have a aeroccino that stopped working a few days ago. I'm very careful about how it gets cleaned so I don't think it was water damage. I purchased it almost a year ago and I've used it everyday. I called the store I bought it from and they gave me a number for Nepresso 1.800.562.1465. I told them what happened and they are sending me a new aeroccino - the upgraded version and sending me a UPS label to send back my old broken one free of charge. I'll get it this week. I'm really happy as I miss having froth on my espresso. I was afraid I was going to have to purchase a new one. I'm very pleased with Nepresso for backing up their products. I hope your new frother works out.
Posted by Elin on 20 January 2009 9:06 AM.
Sorry to hear that your Aeroccino stopped working, hope that you get your new Aeroccino soon.
Make sure you don't immerse your Aeroccino. The new Aeroccino Plus (+) is a much better built. I like the new Aeroccino Plus (+).
Please see http://ant.sillydog.org/blog/2009/002819.php for my new Aeroccino Plus
Posted by Antony Shen on 21 January 2009 8:28 PM.
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